Client Stories

Accountant meeting with client, smiling

ComplexHR Ltd – Proactive Support At Last!

The Business

ComplexHR is all about plain talking, no fuss HR, and proactive, tailored solutions for small businesses.

The business was established in 2016 by “The Helens” who, as one client put it, ‘aren’t your usual HR types’!

The Helens are Helen Manson and Helen Kirk-Blythe, who bring charisma, friendliness, and excitement to the world of HR.

They offer a range of services, from disciplinary management and exit strategies, to grievances, HR policies, and sickness management.

The Challenge

Since it’s foundation in 2016, ComplexHR has seen steady growth and a successful client retention rate.

Clients are obviously impressed by the amount of value added to their business, not to mention the personable, proactive service provided by the Helens.

ComplexHR has always gone above and beyond for their clients, upholding ComplexHR’s outstanding reputation.

Despite this, the Helens had been having real issues with the tax and finance side of the business – something that many business owners struggle.

Their previous accountants filed their tax returns late, did not advise them how much money they to put away for tax, and the Helens did not properly understand their accounts or tax liabilities.

ComplexHR was also lacking useful, proactive support from them – there was a general lack of communication and responsiveness, causing them to eventually seek a change in accountants.

The Solution

“We’ve only been with IN Accountancy for a few months and we’ve already had more proactive accounting support than we’ve had since we started the business in 2016. We’ve had numerous calls, email exchanges, video conferences – and even a free training course thrown in! Nothing seems too much or too little” – Helen Manson

ComplexHR is still getting to grips with the accounting side of running a business but feel so much more comfortable with the support of our “everything-done-for-you” service for contractors, coaches and consultants and “extremely experienced training wheels”.

The Helens can now focus on what they do best whilst we take care of the accounting side of the business.

The Results

ComplexHR is rapidly growing, with optimistic expectations for the upcoming financial year. During this phase of growth, IN Accountancy will continue to provide them with friendly, reliable accounting services.

The Helens now receive regular communication and informative updates. They have found our tailored monthly tax payment updates particularly helpful – it has made them feel much more at ease knowing that they are organised and in control of their finances.

ComplexHR looks forward to further organic growth, meeting and supporting new clients, and achieving both personal and business goals.

“We moved from our old accountants to In Accountancy recently and now we realise what service an accountant should be providing! Our questions are dealt with quickly and explained thoroughly. A personal, friendly team. We couldn’t recommend them enough!”

Complex HR – Human Resources Manchester


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